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UNIFIED COMMUNICATIONS & TELECOMMUNICATIONS APPLICATIONS

Wireline and Wireless

EXP MGMNT

EXPENSE MANAGEMENT

InCharge Unified Call Management

Need to monitor your PBX or MS Teams call traffic? 

Manage your wireless bills or upgrade an outdated reporting application?

Tired of  your current CDR reporting provider's high upgrade and support costs?


With over 20 years of experience and 100's of installations completed, our InCharge CDR and Wireless Reporting application is your answer.  A long list of features and our expert North American service team, means we have you covered.  Give us a call to discuss upgrades and new system purchases.

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  • Easy to use web interface

  • Virtual server support

  • Customizable Reports

  • Multiple PBX/Switch support (AVAYA, Cisco, Mitel, Nortel, and more)

  • Multiple Cloud Collaboration/Vide Conference App Support (MS Teams, Ring Central, SBCs, Zoom, WebEx)

  • Multiple Wireless carriers i.e. Bell Mobility, TELUS, Rogers, Verizon, and more

CDR Reporting/Call Accounting​

Wireless Reporting & Analytics

  • Consolidated Reports (Cloud, TEM, WEM)

    • Multi-site & Multi-Vendor/Carrier​

  • Business Intel, Analytics

  • Automation, Centralization

  • Remote & Onsite Training

  • Hosted, Managed Service, On Premise

  • Control Abuse & Costs

  • Increase Productivity

  • Cost Centre Allocation

  • Generate Revenue, Chargeback

  • Reduce Liability Exposure

  • Optimize Communications Infrastructure, Subscriptions

  • Automate Expense Processing

STATION ADMINISTRATION

TRAFFIC ANALYSIS

DEVICE MANAGEMENT

TICKETING

SYSTEM MANAGEMENT

AVAYA - Nortel - Cisco - Mitel - Microsoft

Station Manager

Moves, Adds, Changes, Deletes (MACDs)

Accurate Trunk Provisioning

Eliminates onsite service

Scheduling Capability

Easy to us, Saves time

Traffic Manager

Easy to use web interface

Virtual server support

Meaningful and accurate traffic reports

Secure your optimal provisioning

SYS MGMNT
911

ALERTS & NOTIFICATIONS

E911. NG911. PSAP Control. Mass Broadcasts.

Compliance.  Liability Minimization.  Safety Focus.  Training Tools.  Measurement & Improvement.  Fully Automated.

911 Emergency Alerts

OnSolve Notifications

Police Cars
CALL RECORDING CTR
Call Center Employee

CALL RECORDING & CALL CENTRE SOLUTIONS

Recording - Compliance - Analytics - Reporting

Every call coming into your business is important.  Whether you are wanting to train, measure, improve, or protect, talk to us about the best option to get the right picture for your operation or call centre.  Client satisfaction and financial returns are just the start when it comes to results our clients achieve through our portfolio of solutions.

Copyright © eTEL Technologies, Inc. 2024

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