eTEL Technologies - Services - Help Desk Support

Help Desk Support

Need help, but without a maintenance contract? A suite of services is available at varying rates for no-contract customers.

Our customer service engineers are available to answer technical questions and provide assistance, including problem resolution, in-depth diagnosis of problems, and advanced configuration adjustments:

- Avaya Aura Unified Communications Manager (UCM) / System Manager (SMGR)
- eTEL InCharge
- eTEL Centurion
- CS1000 Telephony Manager (TM), CS1000 Optivity Manager (OTM)
- AASTRA MX-One, AASTRA A700
- PBX and Switch fundamentals (Avaya Aura, CS1000, AASTRA, BCM)
- Avotus Professional, Avotus ICM
- Avaya IP Office

Choose from Annual and Multi-year Maintenance Subscriptions or Non-Standard and Time and Materials options including: Standard Hourly Service (during regular hours), Emergency Hourly Service (After Hours) or Pre-Purchased Time Blocks, and enjoy courteous, expert, toll-free telephone and timely email assistance, and remote troubleshooting technology.