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eTEL now offers the
Avaya IP Office solution to clients and professional services to
partners. Click
here to
download the brochure.
About IP Office
IP Office is a
versatile communications solution that combines the reliability and ease
of a traditional telephony system with the applications and advantages
of an IP telephony solution. This converged communications solution can
help businesses reduce costs, increase productivity, and improve
customer service.
Avaya IP Office
unifies your communications, providing your employees with a solution
that lets them handle all their business communications on the device of
their choice: their laptop, mobile phone, office telephone or home
telephone; using wired, wireless or broadband connections.
Companies are always
looking for new ways to do more with less – keeping their business
flexible, innovative and competitive without driving up operating costs
and capital expenses. Avaya IP Office is an option for any small
business today – whether you have 5, 25, 250 or 1000 employees… just
getting started or already established… have a single location or
multiple locations across the globe. With IP Office you can tailor
the solution to your user needs (e.g. Teleworker, Mobile Worker,
Customer Service Agent, etc.), whether you have 5 employees, 25, 250 or
more.
IP Office will help
you lower the cost of communications, with capabilities like
conferencing, making calls over a managed Internet service (Voice over
IP) and the "all-in-one" benefits of a converged communications system.
With easy, flexible
options for call/message forwarding and one-number reachability, IP
Office keeps everyone in touch. Get the freedom to go where you want and
never miss important business calls.
IP Office can give
you a customer sales and service center designed for your needs and your
budget – with all the routing and reporting capabilities you need.
Deliver the personal service that builds sales and loyalty.
Features
IP Office provides
a comprehensive telephony feature set to enable a fast and efficient
response to a telephone call. Features such as Caller ID display and
call tagging allow employees to see who is calling and who they are
calling before they pick the call up. Client information can even be
'popped-up' on the user's PC.
For those who are
not tied to a desk, Wireless handsets and twinning offer mobility around
the office. For those out of the office, be it on the road or working
from home, comprehensive and easy to use call forwarding facilities, PC
Softphone and a remote access service allow them to remain in telephone
contact and access centralized resources at all times.
Incoming calls can
be efficiently handled using either Direct Dialing (DDI/DID) or
dedicated operators. For out of hours calls or times when you just can't
take calls, IP Office provides voicemail and optional Auto-Attendant
services.
Ownership:
IP Office offers nearly 25% lower TCO when compared with competitive
systems, according to a 2010 Tolly Group report. Energy-saving desk
phones deliver up to 60% more efficiency and Avaya customers can save up
to 60% of their original investment when migrating to IP Office. In
addition, the solution can reduce or eliminate conference calling fees
with its built-in secure conference bridge.
Simplify system management:
Use one solution to serve up to 1,000 users. Manage multiple sites from
a single interface and leverage simplified drag and drop system
management tools. Ensure that users get the communications features they
need with automated role-based applications for mobile, office, and
teleworker employees.
Deploy a flexible, hybrid solution:
IP Office can operate as an all-IP solution, all-digital solution, or
anything in between. It can interoperate with over two million Avaya
systems worldwide while allowing you to leverage your existing network
infrastructure.
Ensure resiliency:
Take advantage of intelligent failover between sites, or for single
location deployments, easily add a redundant server. Without the need
for internal fans or hard drives, IP Office delivers a mean time between
failures of 68 years.
Scale as you grow:
IP Office can grow with you to support up to 1,000 users across 32
different sites. As your business needs evolve, add advanced unified
communications or contact center capabilities. With our many partner
relationships, you can also choose from over 170 innovative third-party
software applications to enhance your solution deployment.
Enhance collaboration and productivity:
Extend powerful UC capabilities to mobile devices. Take advantage of
built-in conference calling features for up to 128 users while
leveraging advanced communications capabilities such as instant
messaging, presence, video chat, text-to-speech email reading, and call
recording. |